Contact us to discuss your needs or book an appointment.
Please fill out the enquiry form below. We aim to process all enquiries on the same day, when received within normal working hours. Any enquiries received outside of office hours will be processed by 10am the next working day.
Alternatively feel free to call us and discuss your needs, we will then arrange for an appropriate adviser to call you at a time convenient to you.
If you are unhappy with our service.
If you are not happy with our service
If you have a complaint about your Adviser or any financial advice you have received from your Adviser please contact us:
In writing: Quilter Financial Planning Complaints Department, Riverside House, The Waterfront Newcastle upon Tyne, NE15 8NY
Tel: 0191 241 0700
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (e.g. if we arranged insurance or a regulated mortgage product).
The Financial Ombudsman Service can be contacted as follows: The Financial Ombudsman Service, Exchange Tower. London E14 9SR
Telephone 0300 1239123
Stuart House, St Johns Road, Peterborough, PE1 5DD
Monday - Friday
9AM - 5PM